I AM MGH: A NEW CAMPAIGN
At Massachusetts General Hospital
(MGH), inclusion is a core value: as
a community, MGH is committed to
treating all patients and colleagues with
respect, regardless of what they look
like, where they come from, what they
believe, or who they love. In January
2017, MGH put that commitment in
writing with a new Diversity and Inclusion
Statement, which asserts that diverse
skills, perspectives, and backgrounds are
critical to the hospital's ability to serve,
heal, educate, and innovate. To mark the
statement's introduction, MGH launched
the I am MGH campaign, which shares
the personal stories of MGH staff, high-
lighting how their differences make their
contributions more valuable to hospital
colleagues, patients, and visitors. The
campaign is one of several new initia-
tives under implementation as part of
the hospital's strategic plan to increase
the diversity of the MGH community, fos-
ter an inclusive environment, and embed
the principles of diversity, inclusion, and
equity as standard practice across all
aspects of the organization.
IMPROVING TRANSITIONS
FOR BETTER CARE
Transitions in care, such as moving a
patient from a hospital to an outside
skilled nursing facility, can be as critical to
patient outcomes as the in-hospital treat-
ment they receive. To improve these care
transitions and inform the decision-mak-
ing process for patients and providers,
North Shore Medical Center (NSMC)
implemented the naviHealth program in
2015. This online tool evaluates patients
against baseline data and estimates how
long they should be expected to remain
at current care levels. The pilot program
at NSMC focused on high-risk patients
enrolled in the Partners HealthCare
Center for Population Health's Integrated
Care Management Program and was able
to more accurately determine the level
and amount of care needed to treat the
patients effectively. With this tool, NSMC
reduced the number of days patients stay
in skilled nursing facilities by 33 percent.
Inspired by these results, Partners has
now implemented the naviHealth pro-
gram across our entire system, fostering
collaboration and outcomes-oriented
evaluation of skilled nursing facilities as
part of the care continuum.
This research aims
to shed light on
PTSD and other
less-understood
forms of trauma
disorders.
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