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INTEGRATED CARE Triaging Patient Transfers Continuity of care is crucial to quality, safety, efficiency, and affordability – and that begins with the identification of the most appropriate treatment location for each patient. To stream- line the process for patient transfers, and ensure Brigham Health patients receive the proper care, the Brigham Health Access Center was cre- ated. Now, with just one phone call, care teams can direct patients to the most appropriate institution – whether that's Brigham and Women's Hospital, the Brigham and Women's Faulkner Hospital Emergency Department or an inpatient unit, or Newton-Wellesley Hospital – based on their condition. Putting Members at the Center of Health Care Neighborhood Health Plan (NHP) is building on its commitment to members and employers through two innovative programs. The first-of- its-kind Care Complement initiative helps NHP members stay healthy, and also provides new options for members who may be managing chronic conditions by eliminating copays for 11 common prescriptions. NHP additionally offers affordable alternatives to opioids (such as physical therapy and acupuncture) for pain management. At the same time, through its Customer Service Performance Guarantees pro- gram, NHP is the only health plan in the market to link a financial benefit to its promise to deliver the highest level of member service to large- and mid-sized employers. These two programs demonstrate NHP's ongoing commitment to providing valuable health care resources and outstanding customer experiences. A New Standard for Nantucket Patients An exciting 100,000 square foot building project underway on Nantucket will help bring the island's health care into the future. Construction of the new Nantucket Cottage Hospital building broke ground in the summer of 2017, with late 2018 targeted for completion of the main hospi- tal building. In addition to optimizing facilities performance and expanding patient services, the hospital's capital campaign will also support flexible-design housing units able to serve a range of hospital employees. With convenient on-campus housing, the hospital will be better positioned to attract top provider talent best able to serve the wide-ranging care needs of Nantuck- et's year-round and summer residents. Continuity of care is crucial to quality, safety, efficiency, and affordability. 35 |

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